The Social Welfare Act mandates the Department of Human Services (DHS) to provide Adult Protective Services (APS) investigation and intervention to vulnerable adults who are at risk of harm from abuse, neglect and exploitation.
DHS Centralized Intake (CI) for Abuse and Neglect receives initial complaint/referral and enters the information on the Adult Services Comprehensive Assessment Program (ASCAP) system.
CI manager reviews the referral information and routes to the local offi ce APS supervisor or after-hours, on-call staff for determination.
The local DHS supervisor reviews the referral information and:
Determines there is a reasonable belief that an adult is vulnerable and is being harmed or is at risk of harm due to the presence or threat of abuse, neglect or exploitation and:
> Assigns an APS investigator.
> If referral involves an individual in a setting where another agency also has investigative authority, forwards the referral to the appropriate entity.
> Sends acknowledgement letter to referral source indicating the referral was
Note: A joint investigation may be required.
~ OR ~
Determines there is not a reasonable belief that an adult is vulnerable and being harmed or is at risk of harm due to the presence or threat of abuse, neglect or exploitation.
> Sends acknowledgement letter to referral source indicating the referral was denied and why:
Allegations already investigated.
Complaint does not meet the criteria required for an APS investigation.
The complaint is the responsibility of another investigative authority and APS has no investigative jurisdiction.
> If the referral involves an individual of whom another agency has investigative authority, forwards the referral to the appropriate entity.
NOTE: As provided in MCL 400.11a(5), DHS shall make a report to law enforcement any criminal activity it believes to be occurring. This may occur at any point during APS involvement.
Local DHS APS investigator receives assigned referral:
Initiates the investigation within the required priority response time:
> Immediate face-to-face interview with vulnerable adult if risk of imminent danger.
> Contact by phone or in person with either the vulnerable adult or a collateral person (who is not the referral source) within 24 hours.
> Face-to-face interview with the vulnerable adult within 72 hours (no risk of imminent danger).
Initiates emergency court action, if necessary:
MCL 400.11b(6): “…The county department may petition for a finding of incapacity and appointment of a guardian or temporary guardian as provided in section 5303 or 5312 of the estates and protected individuals code, 1988
PA 386, MCL 700.5303 and 700.5312, and may petition for the appointment of a conservator as provided in section 5401 of the estates and protected individuals code, 1988 PA 386, MCL 700.5401, for a vulnerable adult.”
Begins initial assessment of the vulnerable adult’s capabilities and needs upon initial face-to-face contact. APS also determines other information and individuals needed to support its case fi ndings (relatives, neighbors, support system, physicians, service providers, and others).
Begins development, in conjunction with the vulnerable adult or responsible party, of a service plan to address identified short-term and/or long-term needs.
APS will offer or refer for available services based on identified needs.
Note: Persons who are capable of making informed decisions may refuse any or all offered services.
Determines whether or not the referral allegations are substantiated or unsubstantiated based upon the information available.
DHS may provide a copy of the written report to law enforcement and the prosecuting attorney (referral source information must be redacted).
275 W. Clay Ave., Suite 100
Muskegon, Michigan 49440
Monday - Friday:
7:30 a.m. - 4:30 p.m.
The SafeSeniors collaborative works to identify, advocate, and seek justice for adult victims of abuse, neglect, and financial exploitation within the Muskegon, Ottawa and Oceana counties of Michigan.
You can report any known or possible abuse at any time by calling the 24-hour hotline at 1-855-444-3911.
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